Downing
floral design
FrequeNTLY Asked qUeSTIoNs
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept bacs transfer, paypal and all major credit cards including visa, mastercard, amex, maestro & apple pay. We can arrange payment plans for larger bookings.
WHAT ARE YOUR BUSINESS HOURS?
Office hours are monday - Thursday 10am-4pm. Please allow 48 hours for a response and be aware that we will never attend to admin during booked wedding or events.
WHAT is covered in my package?
Our fees cover the costs, travel, hire, admin, florals, props, furniture, setup, staff and everything in between. View our services for a more detailed look at what we provide.
How involved are you?
We are heavily involved in the design and planning process, however on the day we arrive early doors, set up the venue florals, drop to the couple their florals / buttonholes and exit. We do not stay on the day, and will only collect mechanics the following day. More details of exactly what we do will be in your contract and client / venue specific.
How long does a wedding setup take?
Dependent on your requirements wedding / event floral setup can take anywhere from 2-100 hours. For our full floral wedding package this will take a week of design and prep work, with multiple staff. Whereas our bridal party florals package, will be a days work prior to the event and drop off on the day. We can discuss with you exactly the time required ahead of your woedding or event, and we include all staffing / travel / hours costs within your paCkage.
Can I cutomise the service i choose?
Our services can be completely tailored to you and your wedding so there’s definitely a lot of flexibility to ensure that our services work for you. Get in touch to enquire about any further q's you may have.
What about costs?
You’ll be provided with a bespoke quote following our initial consultation and kept updated at every stage regarding budgets. With our ever changing economy at present your quotes will be subject to change, however we will always source the best suppliers at the best prices for you, with the majority of our vendors being in house.
DO YOU TRAVEL?
We are based in Devon and regularly cover Cornwall-Bristol areas as part of our packages. However for an additional mileage charge we will style anywhere in the U.K, and also have bases in Berkshire, Cheshire and London.
aRE YOU INSURED?
Yes. We have public liability insurance up to £10m.
ok i'm in! how do i book?
Complete our enquiry form here here and we will then get in touch to arrange an in person/zoom meeting to run through everything.
MY DATE SAYS "BUSY" ON THE AVAILABILITY CAN I STILL BOOK?
Our availability calendar reflects our working calendar and it is likely if your date is showing as "busy" that we do not have availability on that date. However, please do email us here if you have a date you wish to enquire about, as it may be that we have time to cater to multiple events.